Thank you for considering our hosting services for your website. We would be happy to assist you with shifting your website to our hosting platform. Our hosting plans offer a range of features and benefits, fast page loading speeds, and top-notch security, have you seen our packages? if not, you can check our hosting plans at this link:
https://nskhost.com/shared-hosting/
https://nskhost.com/wordpress-hosting
May I kindly ask how many websites you want to shift to our hosting services?
May I kindly ask if you have already registered with us? We would greatly appreciate your confirmation.
(if client said yes)
Thank you for confirming your registration with us! May I kindly ask you to provide your registered username, cPanel URL, and password so that I can help you better?
May I kindly inquire if you would prefer to transfer your website to your previous hosting account? Please let me know. Thank you.
(client said yes)
Thank you for confirming your preference. We will be happy to assist you with the transfer process and guide you through each step to ensure a smooth and hassle-free transfer.
(now check his package and inform the client that he can host two more website with this package)
I have checked your current hosting package, and I'm happy to inform you that you can host up to two more websites with this package.
(if package is basic which can host only one website)
I have checked your current hosting package, and I see that you have a basic shared hosting package that can only host one website. To help enhance your online presence and improve the performance of your website, we would highly recommend considering an upgrade to our Pro package, which allows hosting of up to three websites, or our Premium package, which can host up to 10 websites.
(Client ask about all important features in the hosting package-> features available in question mark sign)
All important features includes:
Free Let’s Encrypt SSL
Free & easy website transfer
WordPress Installer & update
27/7 support (telephone, ticket & chat)
99.9% uptime
30-day money back guarantee.
(Client ask for the traffic our basic hosting package can handle-> tell the client the number of traffic package can handle w.r.t day and month)
Our basic hosting plan is capable of handling up to 10,000 visitors per month and up to 2,000 visitors per day. So if your website receives traffic within this limit, our basic plan should be sufficient for your needs.
(Now you can ask the client about the estimate of traffic on website)
Would you be able to provide me with an estimate of your website's daily traffic, please?
(if traffic exceeds the limit in basic plan then recommend the client pro or premium package with traffic details)
Thank you for letting me know about the traffic on your website. As you have mentioned that the traffic exceeds the limit of our basic plan, I would recommend our Pro or Premium hosting packages, which can handle higher traffic. This package offers 20 GB of disk space and is capable of handling up to 50000 visitors per month and up to 5,000 visitors per day.
You can check the plan at this reference link: [https://nskhost.com/shared-hosting/](https://nskhost.com/shared-hosting/)
Our PRO package <add-details- here>
Our Premium package <add-details- here>
Agent must ask the client about the platform on which the website is built:
Before we proceed, can you tell me a bit more about your website? What is the website about and is it built on a specific platform such as WordPress?
(if client said yes or no. You must ask the hosting service client previously used to tell the client specific steps of migration if client asked)
Thank you for letting us know. We provide free migration services to help you shift your website to our hosting platform.
Can you please let us know which hosting service you previously used?
( you can ask the URL of the website to analyze whether it is subdomain or main domain)
Thank you for letting us know. We understand that migrating your website to a new hosting provider can be a big decision, but we're confident that we can provide you with the best possible hosting services for your WordPress website. Could you please provide us with the URL of the website that you would like to shift to our hosting platform?
(when the domain is main domain)
Thank you for providing us with the URL of your website. We have reviewed your website and can confirm that it is compatible with our hosting services. To proceed with the migration, please purchase the hosting plan by going to this link: https://portal.nskhost.com/store/basic-hosting-plan.
Modes of payment that we offer during purchasing hosting and domain:
We offer options for JazzCash, bank transfer, and credit/debit card payments. You can choose the option that better suits you.
When client said he has purchased the hosting plan you can respond this way:
That's great to hear! Congratulations on securing your hosting plan. Now we can move forward with shifting your website.
if client asks I want to migrate myself then in this case you can respond this way:
Sure, I'd be happy to help! Here's a brief overview of the steps you'll need to take to migrate your blog from company to our hosting service:
Step 1 - Backup your website's files and the database.
Step 2 - Log into your cPanel account and upload the backup to your domain's root folder.
Step 3 - Create a new database
Step 4 - Edit the configuration details in wp-config.
Step 5 - Import the database
Step 6- Change Nameservers to point the domain to our hosting platform. Our nameservers are:
Client asked what to do next after purchasing the hosting plan you can respond this way::
You have to send request for migration process. After you have sent us a migration request, once we have accepted it, your site will be migrated with an hour. The time may vary depend on the size of website. I have attached some screenshots for your reference on how to create a migration ticket.
whatsapp_image_2023-04-15_at_16.09.42.jpg
whatsapp_image_2023-04-15_at_16.09.42.jpg
Agent apology when write something wrong or send some wrong image for reference:
I apologize for the confusion caused by the incorrect screenshot I sent earlier. Here is the correct screenshot that provides the information you need. I understand the importance of accuracy in our communication, and I apologize for any inconvenience caused.
whatsapp_image_2023-04-15_at_16.09.42.jpg
whatsapp_image_2023-04-15_at_16.09.41.jpg
I apologize for any confusion caused by the incorrect information I provided earlier. I strive to provide accurate and helpful assistance, and I am sorry for any inconvenience this may have caused. The correct information is that
Client asked what to do next after creating ticket you can respond this way:
We have received your credentials and have started the process of migrating your website to our hosting platform. The process typically takes between 10-20 minutes, depending on the size of your website data, database, and media. We will keep you updated on the progress of your migration, and let you know once it's complete.
Now, you request the client to change the nameservers:
We kindly request you to update the nameservers for your domain name to point to our hosting platform while the process of migration is in progress. To do so, please log in to your domain registrar account and update the nameservers to the following:
If client asked for the steps of migration:
Sure, I will be happy to assist you for changing the namservers. Could you please let us know which company your domain is registered with?
Client send the company. You will tell the steps based on company:
Thank you for letting us know. To update the nameservers for your domain:
1. Log in to your Namecheap account.
2. Select the domain you want to manage.
3. Click the "Manage" button.
4. Go to the "Nameservers" section and select "Custom DNS".
5. Enter the following nameservers in the "Nameserver" fields: ns1.nskhost.com and ns2.nskhost.com.
6. Click "Save" to save your changes.
(If client wants some time to update, you can respond this way:)
Please take your time to update the nameservers, and let us know once you've made the changes. We will keep an eye on the migration process, and we'll inform you once the migration is complete.
(now you can tell the client the time left for migration:)
Thank you for updating the nameservers in your domain account. Based on our progress so far, we anticipate that the migration will be completed within the next 5 minutes.
(When the process of migration completes)
Great news! I'm happy to inform you that the migration process has been completed successfully. Your WordPress website has been successfully migrated to our hosting platform.
Please note that it may take up to 24-48 hours for the changes to take effect globally due to DNS propagation. During this time, your website may be inaccessible or display errors. This is a normal part of the migration process, and we appreciate your patience during this time.
(Client asked for estimated time for downtime of website
satisfy the client by telling some satisfactory words:)
The nameserver changes can take up to 24 hours. but that doesn't mean your site will be completely down for the entire 24 hours. In most cases, the propagation process takes only a few hours.
I completely understand your concern, but please rest assured that we'll do everything we can to minimize any downtime and ensure a smooth transition. We appreciate your patience and understanding, and we're here to support you every step of the way.
Ending words:
You're welcome! It was my pleasure to assist you.
Thank you so much for choosing our hosting services! We truly value your business and are committed to providing you with the best possible experience.
Is there anything else we can assist you with at this time?
if client said no thank you you can respond this way:
Alright, not a problem. If you need any assistance in the future, please feel free to reach out to us.
