Hostera is a website and online service that allows users to create and share content, including but not limited to text, images, videos, and audio recordings. By using Hostera, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use Hostera.
Eligibility Criteria
To use Hostera, you must be at least 13 years old and have the authority to enter into a binding agreement. If you are under the age of 18, you must have your parent or guardian's permission to use Hostera.
International Data Transfers
To create an account on Hostera, you must provide us with certain information, including your name, email address, and a password. You agree to keep your account information accurate and up-to-date.
Hostera may store and process your account information and other data in countries other than your own. By using Hostera, you consent to the transfer of your data to other countries.
Service Uptime
Hostera does its best to ensure that the website and services are available 24/7, but we cannot guarantee 100% uptime. Hostera may also need to perform maintenance or upgrades from time to time, which may result in downtime.
Hostera Refund Policy
At Hostera, we strive to provide our customers with the best possible hosting services. However, we understand that there may be circumstances where you need to request a refund. Please review our refund policy below:
1. Shared Hosting Packages
We offer a 30-day money-back guarantee for our shared hosting packages. If you are not completely satisfied with your shared hosting service within the first 30 days of your purchase, you may request a full refund.
Conditions for Refund:
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Refunds are only available for new customers who purchase shared hosting for the first time.
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Refund requests must be made within 30 days of the purchase date.
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To request a refund, please contact our support team with your account details and the reason for the refund.
Free Domain with One-Year Hosting:
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If you purchased a one-year shared hosting plan and received a free domain as part of the promotion, and you request a refund within the first 30 days, the cost of the domain will be deducted from your refund.
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Refund requests must be made within 30 days of the purchase date.
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To request a refund, please contact our support team with your account details and the reason for the refund.
2. Domains
We do not offer refunds for domain name registrations, renewals, or transfers. Once a domain has been registered or renewed, it cannot be canceled or refunded.
3. VPS (Virtual Private Server) Hosting
VPS hosting packages are non-refundable. We do not offer refunds for any VPS hosting services, including renewals and upgrades.
4. Non-Refundable Services
The following services are also non-refundable:
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SSL Certificates
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Dedicated Servers
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Any additional services or add-ons
5. How to Request a Refund
To request a refund for an eligible shared hosting package, please follow these steps:
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1. Contact our support team via email or through our support portal.
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2. Provide your account information and the reason for your refund request.
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3. Our team will review your request and process the refund if it meets our refund policy criteria.
6. Refund Processing
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Refunds will be processed within 10 business days from the date of approval.
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Refunds will be issued to the original payment method used for the purchase.
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For customers who received a free domain with a one-year hosting plan, the cost of the domain will be deducted from the refund amount.
7. Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact us at:
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Email: [email protected]
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Live Support: Hostera Live Support
We appreciate your understanding and thank you for choosing Hostera for your hosting needs.
General Rules of Conduct
When using Hostera, you agree to:
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Comply with all applicable laws and regulations.
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Be respectful of other users.
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Not post or share any content that is harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
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Not use Hostera for any commercial or illegal purposes.
Use of Hostera Content and User Content
Hostera owns the copyright to all content that is created or posted by Hostera itself. This includes, but is not limited to, the Hostera website design, text, images, and videos. Users own the copyright to the content that they create and post on Hostera. However, by posting content on Hostera, you grant Hostera a non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content on Hostera and its related websites and services.
Hostera's Use of User Content
Hostera may use user content for a variety of purposes, including but not limited to:
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Displaying user content on the Hostera website and related websites and services.
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Promoting Hostera and its services.
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Improving the Hostera website and services.
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Developing new products and services.
User Ownership of Intellectual Property
As a user, you claim ownership over all intellectual property tied to the content that you create, develop, or connect to our services, which can encompass elements such as designs, audio, videos, images, texts, fonts, logos, codes, APIs, datasets, and other artistic or technical creations.
By submitting your content or intellectual property to our platform, you confirm that:
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You own all essential rights to share and distribute this content via our site or services. This confirmation stems from either being the original author with appropriate distribution rights or obtaining explicit written permission from the original copyright holder.
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Your user content or intellectual property is free of infringement on third-party rights. You accept full responsibility for any subsequent consequences (including potential damages) and requirements for using your content or intellectual property.
Content Monitoring and Account Termination Policy
Hostera reserves the right to monitor all content that is posted on Hostera. Hostera may also remove or disable any content that violates these Terms and Conditions or that Hostera believes is harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
Hostera may also terminate your account if you violate these Terms and Conditions or if Hostera believes that your account is being used for any illegal or harmful purposes.
Additional Reservation of Rights
Hostera reserves the right to modify these Terms and Conditions at any time. Hostera also reserves the right to terminate your access to Hostera at any time, for any reason.
No Spam Policy and Liquidated Damages
You agree not to use Hostera to send spam or unsolicited commercial emails. You also agree not to use Hostera to collect or harvest personal data from other users.
If you violate this provision, you agree to pay Hostera liquidated damages of $100 for each spam or unsolicited commercial email that you send.
Trademark And/or Copyright Claims
If you believe that your trademark or copyright has been infringed upon by Hostera or by a user of Hostera, please contact us at [email protected].
Links To Third-Party Websites
Hostera may contain links to third-party websites. Hostera is not responsible for the content or practices of any third-party websites.
Disclaimer Of Representations and Warranties
Hostera disclaims all representations and warranties, express or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose. Hostera also disclaims any warranty that the Hostera website or services will be available or error-free.
Limitation Of Liability
To the fullest extent permitted by law, Hostera shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages.
Fees and Payments
Some features of Hostera may be subject to a fee. If you choose to use a fee-based feature, you agree to pay the applicable fees. Hostera reserves the right to change its fees at any time.
Successors and Assigns
These Terms and Conditions shall be binding upon and inure to the benefit of Hostera and its successors and assigns.
No Third-Party Beneficiaries
These Terms and Conditions are not intended to create any rights or benefits for any third parties.
Compliance With Local Laws
You agree to comply with all applicable laws and regulations in connection with your use of Hostera.
Titles and Headings; Independent Covenants; Severability
The titles and headings in these Terms and Conditions are for convenience only and shall not have any legal or contractual effect. Each provision of these Terms and Conditions shall be construed independently of all other provisions. If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck from these Terms and Conditions and the remaining provisions shall remain in full force and effect.
Contact Information
If you have any questions about these Terms, please contact Hostera at [email protected].
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